Tom Murphy Car Sales has joined an elite group of European Volkswagen partners in being one of the first dealerships in Ireland to obtain Volkswagen’s prestigious new ISO certification.
The new ISO standards programme was launched by Volkswagen in 2022 and is awarded to dealers who successfully complete a comprehensive audit by a factory trained auditor. The programme not only assesses the standards of a dealer’s premises but audits in extensive detail customer service processes, administration quality and digital systems.
Company founder Tom Murphy said “We are absolutely delighted to achieve this prestigious certification and it is a wonderful recognition of our staff who work so hard every day to provide the highest quality service and advice to our customers. The ISO programme is a vital part of our business and provides assurance to customers when they visit us that they are dealing with a high-quality organisation implementing the very latest Volkswagen processes”.
Obtaining the very latest Volkswagen ISO certification is just one of a series of major initiatives launched at Tom Murphy Car Sales in recent months. The company has invested heavily in electric vehicle tooling, charging systems and training, and has also completely upgraded its digital marketing presence to allow customers complete the entire vehicle purchasing process online.
Over the coming weeks Tom Murphy Car Sales will be launching a new website that will enable customers in Waterford and beyond to sell their car directly to them. Keep an eye on tommurphycarsales.com for updates about this exciting new initiative.