Posted: 07/24/2022

Cantec are seeking applications from an enthusiastic and energetic person who would like to be part of the team delivering first class technical service in the following position: Senior Photocopier Technician (Full Time).
Educational Requirements

Minimum Leaving Certificate.

A 3rd Level IT qualification or Network Certification an advantage.

Required Skills­­­­­

General Skills

  • Read, write, and follow English instructions
  • Able to demonstrate excellent customer service verbal and written communications skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • A full, clean driving licence
  • The ability to lift heavy equipment.
  • Provide on-going end user training on equipment
  • Point of contact for delivery for onsite support
  • Utilize web-based applications as required to include service call handling software
  • On-site as well as remote service support
  • Collect equipment meter information and submit for billing purposes when required
  • Customer problem resolution including escalation as required
  • Coordinate work tasks and time management skills to ensure fulfilment of Service Level Agreements
  • Able to demonstrate ability to manage multiple tasks

 Copier \ Printer Skills

  • 5 years relevant photocopier and related equipment experience in a servicing and maintenance role, resolving customer and equipment printing issues. Canon experience would be an advantage
  • Canon Uniflow experience would be an advantage
  • Knowledge and experience of Canon OCE \ Large Format copiers an advantage
  • Ability to read technical manuals and follow instructions. 
  • You should also be detail-oriented and mechanically savvy, with the ability to install, disassemble and reassemble copiers and parts.
  • Advanced Equipment problem solving and diagnosis

IT Skills

  • Able to demonstrate ability to recognise PC to printer connectivity
  • Able to demonstrate a knowledge of network (e.g., how to add or delete a network printer)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
  • Monitor/apply current software updates/patches onsite or remotely
  • Strong computer skills and an understanding of computer networks and software programs.
  • Knowledge of Microsoft Operating Systems and Microsoft Office \ 365
  • Knowledge of MAC Operating Systems and iWork an advantage
  • Escalate printer network issues to appropriate resource

Area: All Ireland but mostly Connaught \ Midlands.
A company van and computer \ Tablet is supplied.

Hours of duty will be 8:30 to 17:00 Monday to Friday. There may some be out of hours work.
Pay will be commensurate with skill level and experience.

Please email: pmurphy@docutec.ie with your C.Vs