Posted: 11/05/2023


Trilateral Research has an exciting opportunity for an Associate Product Manager to join our Sociotech for Good Team. The Associate Product Manager is market facing and is responsible for supporting the development and realisation of a product vision and strategy in partnership with Senior personnel for a single product/use case. They support the continuous cycle of discovery to understand opportunities for sociotechnical innovation, customer engagement/satisfaction, pain points and desires to continue to build a successful product and feed into the product vision and strategy in an agile manner. As required, they will support sales and marketing efforts.


Our company and what we do

At Trilateral Research, we provide ethical AI solutions for tackling complex social issues, from human trafficking and child exploitation, citizen security in crisis to pollution and climate change. We transform research into innovation and sustainable impact​, focusing our efforts where we can enhance societal wellbeing.

We apply rigorous, cutting-edge research when developing and accessing new technologies to ensure they achieve sustainable innovation and measurable impact. Our teams include humanities specialists, social scientists, data scientists, ethical, legal and human rights experts who work across the technology-social disciplinary divide.

What are your responsibilities?

  • Supporting the day-to-day realisation of the product vision and strategy, including meeting quarterly Objectives & Key Results (OKRs) to realise strategic product success.
  • Support maintaining a product impact map & roadmap to ensure the product focuses on delivering real-world value to our users and customers. Review and assess the customer problems, value, usability, feasibility, and validity of customer problems to solve and features to build, in collaboration with the product team and senior management.
  • Work closely with Data Science, Engineering & UI/UX teams and subject matter experts to ensure a synergistic and collaborative approach. Ensure full documentation of requirements, user stories and acceptance criteria to support agile development efforts.
  • Support co-design efforts (internally and externally) around product development and user testing, leveraging best practices in product management, discovery, and user testing.
  • Support ensuring a shared understanding of what is valuable, usable, feasible, and valid
  • Support efforts relating to the ethical implications of product development, by engaging with the ethical and data privacy impact assessments and security assessments.
  • Work with Sales and Marketing teams to ensure a joint approach to realise the product strategy and vision, and customer uptake.
  • Support the delivery of demos to current and prospective clients, and support sales efforts in ensuring they understand the value the product offers.
  • Support efforts to ensure customer satisfaction of the product, inclusive of documentation and training, and translating customer feedback and other inputs into the product roadmap.
  • Support efforts to ensure the product’s operational use meets Trilateral Research’s ethical standards.
  • Engage with other Product Managers to cultivate and share best practices and ensure a consistent company approach to product management.


What skills and experience you will bring to the role:

Interpersonal Skills:


  • Proven experience in working in interdisciplinary product teams
  • Good listening skills and emotional intelligence
  • Good verbal and written communication and presentation & facilitation skills
  • · Evidence of good relationship management and ability to build trust in internal and external working relationships

General Knowledge and Technical Skills:


  • Strong time & project management and organization
  • Ability to work under pressure, organize and prioritise responsibilities
  • Prior experience relating to product e.g., in a business analyst role
  • Knowledge of agile & scrum methodologies to software development
  • Good ability to navigate complexity and chart a well-reasoned plan of action
  • Demonstrable understanding of sociotechnical development and explainable AI

Required Education and experience:


  • Bachelor’s degree in (preferably) business related discipline.
  • Demonstrable interest in and understanding of the sociotechnical implications of using data science and cloud platforms for delivering social good.
  • Demonstrable interest in product management.
  • Effective time management and prioritisation skills, with the ability to manage a varied workload at pace.
  • Good ability to navigate complexity and chart a well-reasoned plan of action


  • Experience in applying agile principles, tools, and methods.
  • Experience of working with the public sector.

Please not that this role requires security vetting of at least Basic Personnel Security Screen (BPSS) and Disclosure and Barring Service (DBS) level, and NPPV L3, which requires candidates to have been continuously resident in the UK for a minimum of 3-years immediately prior to date of application.

About us

Our culture is based on delivering high-quality outputs, through our commitment and passion for what we do. We work in an open and collaborative environment where the team culture provides support amongst peers and colleagues. We believe in the strength of a diverse, gender-balanced environment with positive work-life balance, and value the passion and talents of our team.

Find out about our people and culture, and see how our mission drives the research projects we take on, the key data protection services we provide, and the technology products and supplementary services we develop, by visiting our website Trilateral Research.

What else do I need to know?

Our employment compensation package includes:

  • Competitive salary
  • Enhanced holiday entitlement increasing with service
  • Company sick pay and family friendly pay
  • Flexible working hours
  • Remote working/working from home options
  • Enhanced pension scheme based on service
  • Continuous career development

Location: This position is open to candidates based in the UK

Start date: Immediate

Salary: Commensurate with experience

Hours: Full time

Contract type: Full-time, permanent Employment Contract


How to apply


Please submit both your CV and a cover letter, linking your experience to our requirements in order to have your application considered. References will be required prior to appointment and candidates must be eligible to work in the UK.

We are an Equal Opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We are a Disability Confident committed and Living Wage employer.

At Trilateral Research, we value privacy and data protection rights. We have a longstanding data protection culture and promote robust ethical standards in data management and research ethics. Please read our Recruitment Privacy Notice in relation to our recruitment activities before submitting your application to work with us.