Posted: 07/17/2022

As one of the leading IT service, Cloud Computing, IT Security and Telecoms providers for over 24 years, Radius Technologies is trusted by progressive SMEs nationally to deliver exceptional service. Radius provides client-centric support from our offices in Dublin, Cork, and Waterford.

Our team is talented, dynamic and customer-focused, supported by an inclusive and fast-paced company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most challenging projects across a multitude of industries.

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Key Responsibilities

  • Set and achieve KPIs/objectives targets for key deliverables e.g., SLA %, Aged Tickets, dropped calls, utilisation, etc.
  • Develop current systems (RRM Tool/IT Glue/etc.) and recommend/introduce new systems that will improve efficiencies, performance and customer satisfaction
  • Manage projects on time, within budget and to the customer's satisfaction
  • Staffing management – including training, development, appraisals, hiring etc. Ensure adequate and capable resources are in place to meet the needs of the business
  • Manage and resolve customer complaints on service delivery, recording and reporting root causes and corrective and preventive action
  • Measure client satisfaction via customer surveys and address any issues or suggestions for improvements
  • Procedures/Standardisation – ensure service delivery is executed to agreed standards/procedures/policies
  • Generate ideas for improvements aimed at enhancing performance and effectiveness at company, team and personal levels
  • Ensure all the functions/tasking/teams operate within the company's commercial targets
  • Primary diploma/degree preferable in technical/IT area
  • Good People management skills
  • Customer-centric
  • Commercially
  • Procedure & Process oriented
  • Ability to operate in a dynamic environment
  • Driven, passionate to achieve results
  • Salary and benefits commensurate with experience and seniority.